Frequently Asked Questions


Do I need to make an appointment to shop for tile, stone, or brick at The Thomas Brick Company?

  • An appointment is not required, and both the Beachwood and Westlake showrooms have a vast collection of tile, stone, and brick to spark your imagination.

  • If you would, however, like to make an appointment for a specific date or time,

    • Beachwood - (216) 831-9116

    • Westlake - (440) 892-9400

 

What materials should I bring in before meeting with a sales associate?

  • Pictures, samples, idea books, ads, other materials (shingles, cabinets, paint color etc.)

  • Find inspiration on our website, or social media pages!

 

Do I need to have a designer or tile installer to purchase tile for my home?

  • No, We sells to the public, to interior designers, and to the trades.

  • We can provide a list of contractors for your specific projects.

 

What kinds of material can I choose from?

  • We carry a wide array of tile, stone, brick, and specialty items sourced from around the globe.

 

What is color variation and range?

  • Tile, stone, and brick can have color gradients because of how materials are fired, glazed, blended or manufactured. Stone can have a range of color and motion as it is a natural product.

 

What time frame should I expect when ordering tile, brick, or stone products?

  • Tile: 1 day to 6 weeks (for custom products).

  • Stone: 3 days to 12 weeks depending on color and quantity.

  • Brick: 3 days to 12 weeks depending on color and quantity.

 

Can I bring home samples of products? Is there a policy?

  • Yes. Please see a sales associate for further details about borrowing and ordering samples.

 

How should I take care of tile and stone products after installation?

  • All material has recommended installation and maintenance procedures. We carry a full line of sealers and maintenance products for all materials.

 

What is the return policy for materials?

  • Return policies vary between manufacturers. Please ask a sales associate for further information.


If you have further questions or concerns feel free to contact us by phone at

(216) 831-9116 (Beachwood) or (440) 892-9400 (Westlake)

or fill out the online form here.