Frequently Asked Questions
Please feel free to search through our FAQ page to find anwers to our most frequently asked questions. Please always feel free to contact us direct if you have a question that we havent answered on here. We look forward to working with you!
No, We do however recommend setting up an appointment before visiting us so we can assure you we can adequately assist you.
Please check our locations page for contact information and our current business hours.
Please feel free to bring in pictures, samples, idea books, ads, cabinet doors, color swatches and more. Our website also offers inspiration galleries for all material types.
We love letting customers borrow our samples!
We carry a wide array of tile, stone, brick, and specialty items sourced from around the globe. We may not have your exact product or color in which case we are happy to order that for you and coordinate getting you the inspiration of your dreams.
Yes, The Thomas Brick Company sells to the public, designers, and contractors. We offer special pricing to our designers and contractors from our retail price.
We can provide a list of contractors for your specific project!
We are happy to help you match new material with something existing. This can be a confusing task made easier by giving us as much information as you can.
- Manufacturer and/or material name
- Roughly when existing was installed
- Any photos or physical pieces
We do not stock any material onsite. Although we have several options of local, quick lead time options that we feel confident can be appropriate for any projects with immediate needs.
We frequently deliver in the Akron, Canton and Cleveland area with several options. Please contact us directly and we will work with you to figure out the best solution for delivery.
We are able to...
- Delivered and unloaded
- Delivered customer to unload
- Smaller orders can be picked up at Thomas Brick Office
We are happy in helping assist with job related questions, but we do rely on the purchasing customer to take responsibility in providing the final quantity of material.
We do not provide an estimate or take-off as a service, but are happy to connect you with a professional that does.
We offer a wide selection of several materials and manufacturers which makes it difficult to provide a cover lead time. Please contact us and we will clarify your order details to provide a better understanding of lead time!
Please call in or stop into our showrooms for any payments. We do not host any billing information online for your security and do not accept any online payments.
We do accept...
You have the option of both, we deliver locally and offer material pick up during business hours. Please contact us directly and we will work with you to figure out the best solution.